About Norfolk Carers Helpline

Norfolk Carers Helpline, managed by Crossroads Care is part of Norfolk Social Services’ response to the Carers (Recognition & Services) Act, 1995. 

They funded the project from its establishment in June 1996, initially for two years as a 24 hr helpline. This was extended and the Helpline continued in that format until July 2006, when, in it’s eleventh year of service the Helpline changed to a restructured service that provides a helpline for carers from 8am - 8pm, Monday - Friday.

The Helpline is based in Norwich and the service is delivered by a small team of fully trained Helpline workers, Helpline Co-ordinator, Deputy Co-ordinator, Information Officer, and an Administrator. The Helpline is covered on a rota basis, with handover periods and back-up support.

All calls to Norfolk Carers Helpline are free and the service is friendly, personal and confidential.

For Information or Support Call Norfolk Carers Helpline

Freephone 0808 808 9876, Monday - Friday, 8am - 8pm

©Copyright Norfolk Carers Helpline 2009

Crossroads Care is a company limited by guarantee registered in England and Wales number 1544708, Crossroads Care Registered office 10 Regent Place, Rugby, CV21 2PN.  Registered charity number 282102.  Website designed by Maria Plumb, Norfolk Carers Helpline